Contact Us
How to reach us
The quickest way to contact us is by email at [email protected]. We read every message and aim to reply within a couple of business days. Please include as much detail as you can — the name of the casino you're asking about, screenshots if relevant, and what you'd like us to check or clarify. This helps us get back to you with a useful answer the first time, rather than going back and forth.
What we can help with
- Bonus and free spins questions — if a welcome offer listed on our site, such as those from Cashed, SlotsGem or WinnerIsland, looks different once you visit the operator directly, tell us. Bonus terms change often and we rely on reader reports to keep our tables current.
- Corrections — if you notice an error in a rating, a payment method, or a licensing detail, flag it and we'll investigate.
- General feedback — if you've played at a casino we've featured, your firsthand experience helps us keep the reviews grounded in reality rather than marketing copy.
- Casino suggestions — if there's a Canadian-facing operator you think deserves a look, let us know its name and why it caught your attention.
What we can't help with
We're an independent review and comparison resource, not a customer support desk for any casino brand. If you have a dispute over a withdrawal, a locked account, or a bonus that wasn't honoured, that has to go through the casino's own support team first, and from there to whichever regulator or licensing body oversees that operator. We can point you toward general good practice, but we can't intervene in an individual account issue.
Similarly, if your enquiry concerns worries about your own gambling habits or those of someone close to you, our Responsible Gambling page is a better starting point than this contact form — it covers the support options available to Canadian players.
Before you write in, a few things worth checking
A lot of contact messages we get are answered somewhere else on the site already:
- Questions about who compiles the rankings and how offers are compared are addressed on our About Us page.
- Questions about site rules, disclaimers and how the content here should be used are covered in our Terms and Conditions.
- General bonus terminology — wagering requirements, maximum cashout caps, game weighting — is explained alongside the offers themselves on our reviews, so it's worth checking the relevant casino's write-up first.
If your question still isn't answered after checking those, email us directly and we'll do our best to help.
A note on commercial relationships
Online Casinos Canada may earn a commission when readers sign up through links on this site, and this doesn't change which questions we answer or how we prioritise reader messages. It also doesn't influence which casinos we recommend — our rankings are based on our own research into bonus terms, payment options, game selection and licensing information.
Response times and what happens next
Most emails get a reply within 48 hours. Enquiries about a specific bonus or casino sometimes take a little longer if we need to verify details directly with the operator before responding. If your message is urgent — for example, you believe a bonus offer on our site is actively misleading players — say so in the subject line and we'll prioritise it.
We don't currently offer phone support or live chat; email remains the most reliable way to reach us and gives us a written record to follow up on properly.